Customer Orientation
How do you handle problems with customers? Give an example.
How do you go about establishing rapport with a customer? What have you done to gain their
confidence? Give an example.
What have you done to improve relations with your customers ?
Diversity (Valuing and Encouraging)
1. Tell me about a time you had to adapt to a wide variety of people by accepting or understanding
their perspectives.
2. Tell me about a time you adapted your style in order to work effectively with those who were
different from you.
3. Tell me about the most difficult challenge you have faced in working cooperatively with someone
who did not share your ideas, values, or beliefs.
4. Give me an example of a time when your values and beliefs impacted your relationship with a
peer, coworker, supervisor, or customer.
5. Tell me the steps you have taken to create a work environment where differences are valued,
encouraged, and supported.
6. Describe a s ituation when you had to give feedback to someone who was not accepting of others
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